Terms and Conditions

ONLINE STORE TERMS AND CONDITIONS NAJZSZOPP.PL

§1 General Provisions

  1. The online store available at www.najzszopp.pl is operated by:
    Najz Szopp
    address: ul. Metalowców 13/32, 37-450 Stalowa Wola
    NIP: 8652587521
    REGON: 529839210
    e-mail: najzszopp@gmail.com
    tel.: 530 933 432
  2. These Terms and Conditions define the rules for using the store, placing orders, concluding sales contracts, and the rights and obligations of the parties.
  3. A customer may be any natural person, legal person, or organizational unit with legal capacity.

§2 Offer and Products

  1. The store conducts retail sales of small electronics via the Internet.
  2. All products offered in the store are brand new (unless explicitly stated otherwise).
  3. Product information constitutes an invitation to conclude a contract within the meaning of legal provisions.

§3 Placing Orders

  1. Orders can be placed:
    • via the store's website
    • 24 hours a day
  2. To place an order, the customer can:
    • create a user account
    • or make a purchase without registration
  3. A condition for order fulfillment is providing correct contact and address details.

§4 User Account

  1. The customer can create an account in the store.
  2. The account allows for:
    • tracking orders
    • saving data for future purchases
  3. The customer is obliged to provide truthful data.

§5 Prices and Payments

  1. All prices are given in Polish Zloty (PLN) and include VAT (if applicable).
  2. Available payment methods:
    • bank transfer
    • card payment
    • BLIK
  3. The order is processed after the payment has been credited.

§6 Delivery

  1. Deliveries are carried out in Poland via:
    • InPost
    • DHL
  2. Delivery cost is:
    • 9.99 PLN
    • or 0 PLN in case of promotions
  3. Order processing time is 1 to 3 business days.

§7 Withdrawal from the contract

  1. The customer has the right to withdraw from the contract within 21 days from receiving the goods without giving a reason.
  2. To exercise the right of withdrawal, the seller must be informed via e-mail.
  3. The goods should be returned to the address:
    ul. Metalowców 13/32, 37-450 Stalowa Wola
  4. The customer bears the cost of returning the goods.
  5. Refunds will be issued no later than 14 days from receiving the return.

§8 Exceptions to returns

  1. Do not return products in which battery damage is visible from the outside.
  2. Such products should be disposed of at designated collection points in accordance with local regulations.

§9 Complaints

  1. The customer has the right to file a complaint in case of non-conformity of the goods with the contract.
  2. Complaints should be submitted:
    • by email or in writing
  3. A complaint should include:
    • a description of the problem
    • order details
  4. Complaints are processed within 21 days.

§10 Personal Data

  1. Personal data is processed for the purpose of fulfilling orders and managing the user's account.
  2. The customer has the right to:
    • access their data
    • correct them
    • request their deletion
  3. The customer can subscribe to the newsletter (email subscription).

§11 Final Provisions

  1. These Terms and Conditions may be updated.
  2. For matters not regulated herein, the provisions of Polish law shall apply.
  3. These Terms and Conditions are effective from the date of publication on the store's website.